Assistant Regional Manager
December 2024 – Present
As a Regional Manager, I lead multi-state property portfolios, driving exceptional financial performance and ensuring properties remain marketable and well-maintained. Key responsibilities include developing high-performing teams in property management, compliance, leasing, maintenance, and resident services to meet and exceed operational benchmarks.
Highlights of My Role:
- Achieved occupancy, economic occupancy and collection targets (>96%) across the portfolio. Achieved occupancy, economic occupancy and collection targets.
- Directed budget preparation, financial analysis and corrective actions to optimize cash flow and operational efficiency.
- Maintained compliance with REAC, LIHTC, HUD, and other regulatory agencies, ensuring all standards are met.
- Implemented effective leasing, marketing and preventive maintenance strategies to maximize income and minimize expenses.
- Conducted routine inspections routine, ensuring safety, security, and upkeep of properties.
- Establish strong relationships with public officials, businesses, and community organizations to enhance the reputation and performance of properties.
- Trained and developed property teams, fostering a culture of excellence and customer service.
Community Area Manager
Jan 2024 – Nov 2024
As a Community Area Manager, I lead and oversee operations for 3-5 communities, ensuring exceptional property performance, compliance, and resident satisfaction. My role focuses on:
- Property & Team Management: Developing strong property management, maintenance, leasing, and resident service teams to meet and exceed operational goals.
- Financial Excellence: Achieving benchmarks for occupancy, collections, and budget adherence while driving overall financial success.
- Regulatory Compliance: Ensuring adherence to HUD, LIHTC, REAC, and other regulatory standards.
- Asset Preservation: Maintaining the physical condition, security, and marketability of all properties under my care.
- Resident Experience: Promoting a positive and professional community environment for all residents.
I’m proud to uphold Columbia Residential’s values of Excellence, Integrity, Responsibility, Responsiveness, Respect and Character.
Senior Community Manager
Dec 2017 – Dec 2023
- Spearheaded a four-phase renovation and relocation project, overseeing capital improvements including the construction of three buildings (18 units).
- Achieved 100% occupancy with $0 delinquency for four consecutive months at Dorsey Manor in 2022.
- Successfully led multi-site teams on special projects, including syndicator audits, lease-ups, waitlist cleanups, and site control improvements.
- Identified and implemented strategic plans for ancillary revenue growth, resulting in additional income streams for ownership.
- Conducted risk analysis, engaged stakeholders, and executed mitigation strategies to safeguard assets and reduce liability.
- Analyzed financial statements to ensure operational efficiency and expense management, providing actionable insights to ownership.
- Managed the MOR and REAC processes, securing above-average scores and comprehensive responses.
- Directed transition teams for HUD property acquisitions, ensuring seamless integration.
- Compiled and presented professionally prepared Monthly Owners’ Reports with comprehensive financial and operational data.
- Recruited, trained and evaluated high-performing site team members, fostering a culture of growth and excellence.
- Provided training and operational support across multiple properties, enhancing company-wide performance and compliance standards.
Business Project Manager
Jan 2015 – Dec 2017
As Business Manager and Project Manager for The Gallery, a 378-unit asset, I specialized in driving operational efficiency, enhancing revenue growth, and leading capital improvement projects. My role focused on optimizing staff performance, ensuring financial health, and maintaining a competitive market position while delivering superior results for ownership and stakeholders.
- Assessed and refined operating procedures using organizational behavior principles to enhance team performance.
- Led capital improvement and renovation projects, ensuring timely and budget-conscious completion.
- Reviewed and analyzed financial statements to identify growth opportunities and streamline operations.
- Collaborated on the preparation of professionally presented, comprehensive Monthly Owners’ Reports.
- Recruited, trained, and evaluated site team members, fostering a high-performing and cohesive workforce.
- Achieved revenue growth while maintaining superior physical and economic occupancy rates.
Multi-Site Community Manager
Integral Property Management, LLC | Jan 2015 – Dec 2017
As Multi-Site Manager, I was responsible for overseeing 9 properties (1,144 units) across Atlanta and Birmingham including: Ashley Auburn Pointe I & II, Veranda Auburn Pointe I, II and III, Park Place Apartments I & II, Veranda at Park Place, and The Arbors Apartments.
- Personally visited all assigned properties at least once a week and prepared and submitted a Monthly Audit Report for each site.
- Recruited, hired, trained, motivated, supervised, and evaluated Assistant Managers and site teams.
- Prepared annual operating budgets and ensured actual performance fell within budget parameters.
- Reviewed and analyzed the monthly financial statements including income and expenses.
- Prepared Monthly Owners’ Reports in a timely fashion and ensured the report was professionally presented, comprehensive, and accurate.
- Communicated regularly with Owners, Financial Partners, and all primary stakeholders.
- Recommended various operating and maintenance contracts for Portfolio Manager & Vice President’s approval.
- Made necessary recommendations to improve property image.
- Reviewed advertising programs to ensure maximum effectiveness.
Property Manager
CFLane, LLC | 2013 – 2014
Overseeing the operation and maintenance of 233 residential units in the Atlanta Market. Responsible for driving operational efficiency, maximizing revenue, and maintaining financial objectives to meet pre-determined budgetary goals.
- Responsible for overall staff management, including hiring, training, and performance evaluations to build a cohesive team to achieve the property’s goals and objectives.
- Performed administrative duties such as preparing reports, processing forms and documents, monitoring and preparing the annual budget, handling all tasks related to the purchase of goods and supplies, and managing associate forms and documentation. Also, responsible for scheduling work hours and leave time for associates and ensuring that the duties of subordinate employees are performed in their absence while assuring compliance with all applicable local, state, and federal guidelines.
- Maximized income, controlled expenditures, and maintained financial objectives to meet pre-determined budgetary goals.
Property Manager
The Columbia Property Group | 2013 – 2014
Oversee the operation and maintenance of 400 residential units in the Atlanta Market.
- Supervised on-site staff, setting priorities and goals, and conducting annual performance reviews.
- Monitored exposure and occupancy to minimize property vacancy loss.
- Conducted file reviews and ensured compliance with state inspections, audits, and recertification schedules.
- Assisted the Regional Manager in preparing the annual budget.
- Implemented lease enforcement, maintained compliance database, and coordinated legal actions for evictions.
- Increased gross revenue by 4% in the first quarter and by 7% over 9 months.
Sr. Property Manager
Riverstone Residential Group | 2011 – 2012
Managed operations and maintenance for two (312 unit and 288 unit) residential properties.
- Coordinated compliance efforts of multilayered assets (HUD, Tax Credit, Bond, and HOME); cured DCA and REAC audit findings on desk and physical audits.
- Increased HUD Management review score; achieved record NOI; cured 100% of rent abatements.
- Improved personnel oversight and training; reduced resident complaints and increased loyalty; enhanced site control and risk management through strategic partnerships with the local community and non-profit organizations; held monthly Safety Awareness meetings.
- Designed and executed innovative marketing and social networking strategies; reviewed and presented monthly financial reports to senior leadership and ownership groups.
- Increased occupancy by 7.8% in the 1st quarter; increased ancillary revenue by 7% and boosted resident annual renewal rate to 88%; reduced capital expenditures by 12%.
Senior Community Director
The Lynd Company | 2009 – 2010
Managed operations and maintenance of 1,425 residential units in the Metro Atlanta Market.
- Supervised staff of 26, including 3 Community Directors and 3 Service Managers; reduced complaints and enhanced resident loyalty through improved personnel oversight and training.
- Achieved record Controllable NOI through improved expense control and enhanced collections process; reviewed monthly financial reports.
- Developed and implemented a preventative maintenance program that reduced capital expenditures by 7%; increased resident retention with an annual renewal rate of 78%.
- Designed and executed innovative marketing and social networking strategies; formed strategic partnerships with local community organizations; held monthly Safety Awareness meetings.
- Skills: Marketing & Community Relations, Preventative Maintenance Program Development, Financial Analysis, People Management, Team Leadership & Development.
Property Manager
Ventron Management | 2008 – 2009
Provided property management for Flagstone Village Apartments.
- Supervised, trained, and coordinated staff of 7 and 30+ contractors; oversaw all aspects of maintenance, security, groundskeeping, and capital improvement projects.
- Decreased delinquency by 50% in 2 months; increased collections by 16%.
- Increased occupancy rate by 6% in 6 weeks; increased total vacancy readiness from 29% to 53% in 5 weeks; and grew leased occupancy by 7% in 4 weeks.
Skills: Team Supervision · Occupancy Growth & Vacancy Management · Property Maintenance · Affordable Housing · Property Management
Business & Property Manager
R. James Properties Inc. | 2003 – 2008
Provided property management for Preston Chase, Cooper Lake and Bullock Habersham Apts.
- Oversaw maintenance and renovations for $300K to $1.2M projects; coordinated vendor relations and negotiated contracts; supervised, trained, and coordinated staff of 7 and 20+ contractors.
- Increased monthly occupancy revenue from $95K to $100K in the 1st quarter at Preston Chase; grew Cooper Lake property value from $3M to $4.8M within 2 years and oversaw successful $4M refinance, increasing NOI by 38%; boosted occupancy rate at Bullock Habersham from 67% to 98% and increased revenue from $65K to $87K.
Skills: Team Leadership & Development · Occupancy & Revenue Growth · Property Value Enhancement · Financial Strategy · Vendor Relations